Return and Exchange Policy

Customers need to check the status of the goods and can exchange/return the goods right at the time of delivery/receipt in the following cases:

1. Apply exchange/return and terms and conditions Exchange/return conditions

- Wrong products or quantity as ordered.

- Defective goods: broken.

- Customers are responsible for providing relevant documents complete the refund/exchange of goods.

2. Cases in which returns are not applicable

- For customers buying coffee for bar, restaurants, hotels, wholesalers, export customers, green coffee beans in large quantities: apply according to conditions written on the contract.

- Products that are not defective cannot be exchanged/returned.

- Products purchased during promotional programs are not eligible for exchange/ return.

3. Time to exchange/return goods

- Request an exchange/return when eligible for return, you need to notify us immediately upon receiving the goods (The shipper has not left yet).

- Product return time: within 7 days from the date of receiving the product.

- Return notification time: we will notify you of exchange/return/addition within 48 hours.

4. Exchange cost

If there is a product error or a manufacturer error, you will receive a free return and free delivery based on the order address.

Besides, you can bring the product directly to the outlet for resolution.